Reverse Logistics & Returns Solutions for Your Business
Handling returns and product recovery can be a challenge, but with EtaFlex, it doesn't have to be. We offer fast, trackable, and customer-friendly reverse logistics solutions that help businesses manage returns seamlessly. Whether it’s eCommerce returns, asset recovery, or product recalls, we streamline the entire process to ensure your supply chain remains efficient and cost-effective.
Efficient Product Returns Management
Asset Recovery Made Easy
Flexible Exchange Management
Scheduled Pickups
Nationwide Coverage
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Trusted by Businesses Nationwide
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Why Reverse Logistics Matters To Your Business
Dealing with returns and product recovery doesn't have to be a headache. In today’s fast-paced market, customers expect quick, hassle-free return options, and businesses need a seamless process to manage these returns efficiently. At EtaFlex, we simplify the reverse logistics process, reducing operational friction and improving customer satisfaction.
With EtaFlex's Reverse Logistics solutions, we not only simplify returns but also ensure they are tracked, secure, and handled with care, improving your supply chain and boosting customer loyalty.
How We Solve Your Reverse Logistics Challenges:
Real-Time Tracking & Updates
Barcode Scanning for Accuracy
Proof of Pickup with Photo Confirmation
Paperless, Streamlined Process
Specialized Handling for Sensitive Goods
How it works
Customer, retail location, or field team requests a return or pickup via dashboard or APP.
Drop-Off
We assign a courier and time window — including real-time tracking.
Items are inspected, scanned, and verified at pickup. Return labels can be applied onsite.
Products are routed to a warehouse, refurb facility, or your central hub based on rules.
What We Offer
Our Reverse & Return Logistics services provide solutions designed to make product returns, recovery, and disposal easier for businesses. Whether you're managing returns from eCommerce, handling asset recovery, or focusing on recycling, we streamline the entire process.
Built for all types of businesses
Are You Struggling with Complex Returns?
We streamline your reverse logistics with robust solutions designed to work seamlessly across your network, regardless of scale. Whether managing local pickups, handling batch returns, or coordinating multi-region product flows, our solutions ensure smooth and timely operations every time.
What We Support:
Local Return Pickups
Scheduled & Batched Reverse Flows
Cross-region or Multi-warehouse Routing
Chain-wide Retail Returns or Exchanges
Medical & Tech Recovery with Special Handling
Integration Capabilities:
Our platform seamlessly integrates with WMS, ERP, and return management systems for automated routing, visibility, and control. Make returns a hassle-free experience for your business and customers

That Matter
Deliveries using different Vehicles Completed
Increase in Delivery Efficiency for Multi-Location Retailers
Service Across Major U.S. Metro Areas
Flexible and Scalable Solutions
Read our take on all things on-demand delivery, including what it takes to deliver more.
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Read our take on all things on-demand delivery, including what it takes to deliver more.
Frequently Asked Questions
Reverse logistics is the process of managing the return of products, whether for repairs, recycling, or disposal. It's essential for businesses as it helps reduce waste, improve customer satisfaction, and ensures efficient management of returns while lowering operational costs.
Our reverse logistics solution streamlines product returns by offering real-time tracking, automated scheduling, and efficient collection of items. This reduces manual intervention, eliminates delays, and enhances the overall return experience for both businesses and customers, ensuring quick resolution.
Yes, we provide bulk return pickups tailored to your needs. Whether handling multiple returns from one location or across several, we coordinate scheduled pickups that fit your timeline, ensuring an organized, timely, and efficient return process for large volumes.
We use advanced tracking systems that provide real-time updates on each return. Each item is scanned upon pickup and delivery, allowing businesses to monitor the status of returns at every stage, ensuring full visibility and transparency in the process.
Yes, we specialize in handling sensitive and regulated items, such as electronics, medical devices, and hazardous materials. We adhere to industry-specific guidelines and regulatory requirements to ensure the safe and compliant transport of these products throughout the return process
Absolutely! We manage both product returns and exchanges. Our system makes it easy for customers to send back products and receive replacements quickly, ensuring the process is smooth and efficient, minimizing downtime, and improving customer retention.
Our reverse logistics service integrates seamlessly with your Warehouse Management System (WMS), Enterprise Resource Planning (ERP), and other platforms. This allows for automated data sharing and real-time updates, making the entire returns process more efficient and transparent across your systems.
We offer nationwide coverage for all reverse logistics services. This ensures that no matter where your returns are coming from, we can manage pickups, processing, and redistribution of returned goods across the country, making the process seamless at any scale.
Every returned item is carefully inspected and photographed for proof of condition. We employ specialized handling protocols and secure packaging to protect your products, ensuring safe transport back to your facility or destination without damage or loss.
Our reverse logistics service integrates seamlessly with your Warehouse Management System (WMS), Enterprise Resource Planning (ERP), and other platforms. This allows for automated data sharing and real-time updates, making the entire returns process more efficient and transparent across your systems.
Let’s Make Returns Work for You
Take control of your return flow with a smarter, simpler reverse logistics strategy. We’ll help you reduce waste, recover more value, and delight your customers — even after the sale.