Reverse Logistics & Returns Solutions for Your Business

Handling returns and product recovery can be a challenge, but with EtaFlex, it doesn't have to be. We offer fast, trackable, and customer-friendly reverse logistics solutions that help businesses manage returns seamlessly. Whether it’s eCommerce returns, asset recovery, or product recalls, we streamline the entire process to ensure your supply chain remains efficient and cost-effective.

  • Efficient Product Returns Management

  • Asset Recovery Made Easy

  • Flexible Exchange Management

  • Scheduled Pickups

  • Nationwide Coverage

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1800+
Happy Customers
4.9
Google raiting
4000+
Reliable drivers
8+ years
of experience

Trusted by Businesses Nationwide

We’re proud to serve some of the most respected names in retail, foodservice, and healthcare.

Why Reverse Logistics Matters To Your Business

Dealing with returns and product recovery doesn't have to be a headache. In today’s fast-paced market, customers expect quick, hassle-free return options, and businesses need a seamless process to manage these returns efficiently. At EtaFlex, we simplify the reverse logistics process, reducing operational friction and improving customer satisfaction.

With EtaFlex's Reverse Logistics solutions, we not only simplify returns but also ensure they are tracked, secure, and handled with care, improving your supply chain and boosting customer loyalty.

How We Solve Your Reverse Logistics Challenges:

  • Real-Time Tracking & Updates

  • Barcode Scanning for Accuracy

  • Proof of Pickup with Photo Confirmation

  • Paperless, Streamlined Process

  • Specialized Handling for Sensitive Goods

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our Process

How it works

01
Initiate a Return

Customer, retail location, or field team requests a return or pickup via dashboard or APP.

02
Scheduled Pickup or
Drop-Off

We assign a courier and time window — including real-time tracking.

03
Item Collection & Scan

Items are inspected, scanned, and verified at pickup. Return labels can be applied onsite.

04
Return to Destination

Products are routed to a warehouse, refurb facility, or your central hub based on rules.

What We Offer

Our Reverse & Return Logistics services provide solutions designed to make product returns, recovery, and disposal easier for businesses. Whether you're managing returns from eCommerce, handling asset recovery, or focusing on recycling, we streamline the entire process.

Solution
Description
Customer Returns
End-to-end support for managing returns, including pickups, drop-offs, and restocking. We handle all aspects so you can focus on growing your business.
Scheduled Reverse Pickup
Pre-planned and flexible pickup windows for bulk or individual product returns, making logistics predictable and efficient for your team.
Asset & Equipment Recovery
Retrieval of reusable or leased assets like POS devices, uniforms, and tools, reducing waste and optimizing asset use.
Refurb & RMA Routing
Efficient routing of returns directly to repair, testing, or refurbishment hubs, saving time and minimizing downtime.
Retail or Franchise Returns
Pickup and return of unsold or seasonal inventory from physical retail or franchise locations, ensuring products are quickly back in circulation.
Disposal or Recycling
Environmentally safe product disposal or recycling of damaged or obsolete items, keeping your business compliant and green.

Built for all types of businesses

We work with:
eCommerce brands
Retailers & franchises
Medical & lab equip. providers
Tech & electronics companies
Manufacturers & distributors
D2C companies

Are You Struggling with Complex Returns?

We streamline your reverse logistics with robust solutions designed to work seamlessly across your network, regardless of scale. Whether managing local pickups, handling batch returns, or coordinating multi-region product flows, our solutions ensure smooth and timely operations every time.

What We Support:

  • Local Return Pickups

  • Scheduled & Batched Reverse Flows

  • Cross-region or Multi-warehouse Routing

  • Chain-wide Retail Returns or Exchanges

  • Medical & Tech Recovery with Special Handling

Integration Capabilities:

Our platform seamlessly integrates with WMS, ERP, and return management systems for automated routing, visibility, and control. Make returns a hassle-free experience for your business and customers

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Trusted by businesses of all Types - Case studies.

Peninsula Dermatology case study

Lone Star Bloom - Flowers Wholesale

GuYou Construction

Let’s create your success story
94.4%
On Time

Chain-of-custody tracking

Issue faced:

Urgent prescription and supply deliveries across multiple offices with compliance concerns.

Solution:

Scheduled medical-grade deliveries with insured, verified drivers and digital chain of custody.

↓ 87%
complaints
↑ 38%
same day order

Chain-of-custody tracking

Issue faced:

Time-sensitive deliveries ruined by delays or rough handling: no transparency to customers.

Solution:

White-label delivery + SMS notifications + driver photo proof of delivery

↓ 75%
delays
$9k+
mo. saved

Chain-of-custody tracking

Issue faced:

Heavy constructions tools and materials delayed due to unqualified third-party carriers unable to ship long hauls on time.

Solution:

Bulk delivery + oversized vehicle sourcing + proof-of-load/unload protocol

Key Metrics
That Matter
500K+
Deliveries using different Vehicles Completed
97%
Increase in Delivery Efficiency for Multi-Location Retailers
20+ mi.
Service Across Major U.S. Metro Areas
FAQ

Frequently Asked Questions

What is reverse logistics and why is it important for my business?
How does your reverse logistics solution streamline product returns?
Can I schedule bulk returns or pickups?
How do you track returned items during the reverse logistics process?
Do you handle sensitive or regulated items in reverse logistics?
Can you assist with exchanges and not just returns?
How do I integrate reverse logistics with my existing system?
What’s the coverage for your reverse logistics services?
How do you ensure the secure handling of returned products?
Can your reverse logistics service help with damaged or faulty products?

Let’s Make  Returns Work  for You

Take control of your return flow with a smarter, simpler reverse logistics strategy. We’ll help you reduce waste, recover more value, and delight your customers — even after the sale.

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